Reference

ldn11 Privacy Policy For Your Account Data

Our Privacy Policy explains what data we collect when you open an account, sign in from a mobile browser, or use DANA, OVO, GoPay and QRIS.

Account dataWallet recordsCookie choicesPolicy requests

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How Our Indonesia Privacy Policy Works

ldn11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and protect your account, including your contact details, login events, device signals and records of requests made through the account area. When you select DANA, OVO, GoPay or QRIS, we may record the wallet route, transaction reference, amount status

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and related support messages so we can match a payment to your account. Bank transfer and virtual account references may be handled in the same way. We use this data to provide access where local law permits, investigate unusual sign-in activity and answer requests about your
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account. Our Privacy Policy does not change the rules of your bank or wallet provider. You should check their own policy as well. If a payment or account request involves a local eligibility question, access depends on local law and the records needed to assess that
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request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help Beside Your Account Path

A clear contact path helps when you want to ask about the Privacy Policy, correct an account detail or understand a wallet record. Start from the signed-in account area and use the support route beside the cashier path, giving us the email or phone detail attached to your account. We use that step to confirm who is making the request before discussing personal data.

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Account data request

Ask us which account details we hold and why they appear in your record. Include your registered contact detail so we can match the request before replying.

Wallet record question

For DANA, OVO, GoPay or QRIS questions, send the payment reference and date through account support. We can check the linked record without asking for your wallet password.

Correction request

If your phone, email or account detail needs changing, tell us what is incorrect and what should replace it. We may request an account step before applying the change.

DATA PRACTICE

What We Keep Secure On Mobile

Our Privacy Policy covers the practical choices behind account data, cookies and access records.

Data handling

We use contact details, login events, device signals and account actions to operate access and investigate unusual activity. We do not need your DANA, OVO or GoPay password to match a payment.

Cookie controls

Cookies can remember sign-in preferences and help us understand whether a page works on your device. You can adjust cookie settings in your browser, although some account functions may then need another sign-in.

Account security

Before discussing private account details, we may ask you to complete a clear account step using the registered phone or email. This helps prevent another person from changing your records.

Payment matching

A DANA receipt, QRIS reference, bank transfer or virtual account status may be connected to your account request. We use those references to check status, not to collect wallet login credentials.

Retention choices

We retain account, payment and support records for as long as needed for the stated purpose, account protection or legal duties. When a record is no longer needed, our handling follows deletion or anonymisation procedures.

Change requests

You can ask us to access, correct or clarify personal data through the signed-in support route. Tell us the exact record involved, and we will explain any identity check or legal reason affecting the request.

Privacy Policy Answers For ldn11

These Privacy Policy answers cover the searches we hear most often about account access, Indonesian wallets and browser data. If your question is not listed, use the account support route and include the relevant payment reference or contact detail.

It covers account details, login activity, device signals, cookies, support messages and payment references connected with your use of ldn11. It also explains requests for access, correction and clarification.

We use DANA and QRIS references to match a payment status with the correct account and respond to receipt questions. We do not need your wallet password for that check.

Yes. The Privacy Policy applies when you sign in through a mobile browser or desktop browser. We may record device and login signals used to protect account access and detect unusual activity.

Open the signed-in account support route and ask for your account data. Include the registered phone or email detail; we may complete an identity check before sharing private records.

Yes, you can request a correction through account support. State the incorrect detail and the replacement clearly. We may ask you to confirm the registered contact route before changing it.

We may keep the wallet route, reference, status and related support message for OVO or GoPay transactions. Those records help us investigate account questions without requesting your wallet login credentials.

Yes. Data access and account eligibility depend on local law. Where local law permits, we respond to valid requests after checking the account details needed to confirm your identity.

ldn11 Privacy Policy For Your Account Data

Privacy Help Beside Your Account Path

Account data request

Wallet record question

Correction request

What We Keep Secure On Mobile

Data handling

Cookie controls

Account security

Payment matching

Retention choices

Change requests

Privacy Policy Answers For ldn11

01 What does the ldn11 Privacy Policy cover?

02 Why does ldn11 collect DANA or QRIS payment data?

03 Does the Privacy Policy apply when I use a phone?

04 How can I request a copy of my ldn11 account data?

05 Can I correct my phone number or email under this Privacy Policy?

06 How does ldn11 handle OVO and GoPay records?

07 Does access to my data depend on local law?

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